Return Policy

If you wish to exchange items, need to be in the same condition that you received it, unworn, untampered with or unused and in its original packaging, colour swaps are completely free we cover all costs. Please note we do not refund opened / used hair extensions / products due to health & regulations.

To start an exchange you can contact our friendly team at info@hairluxxco.com. Once request is accepted process will take up to 7 working days depending on availability, you can have your package shipped to 

HAIRLUXX & CO VIC PTY LTD

PO Box 23249 Docklands VIC 8012

Please be advised we do not offer refund for change of mind, exchange on used/open items and on our custom wigs.

Damages and issues
Please contact us immediately if the item is defective, damaged due to delivery or if you received the wrong item (include photos if applicable), so that we can evaluate the issue and make it right.

Exchanges
Something not quite right? That's fine! The fastest way to ensure you get what you want is to return the sealed item you have, and once the return is accepted, we will ship your new item.