Exchange & Return Policy

We have an easy 30 day Exchange and refund policy, you have upto 30 days after receiving your item to make an request .

If you wish to exchange items, need to be in the same condition that you received it, unworn, untampered with or unused with tags and in its original packaging due to health regulations. Refunds are applicable on faulty or damaged items.


To start an Exchange or a Refund you can contact us at info@hairluxxco.com. If your item Exchange or Refund for an faulty item is accepted, we’ll send you instructions as on how and where to send your package. 

Please be advised we do not offer refund for change of mind or exchange/refund on Custom orders. 

You can always contact us for any questions you might have at hairluxxandco@gmail.com.


Damages and issues
Please contact us immediately if the item is defective, damaged or if you received the wrong item (include photos if applicable), so that we can evaluate the issue and make it right.

 

Exchanges
Something not quite right? That's fine! The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

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